Privacy Policy

VR Fusionix Pty Ltd ("VR Fusionix", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website vrfusionix.pro, use our services, or visit any of our physical venues across Australia.

This policy is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

1. Who We Are

VR Fusionix Pty Ltd is an Australian company (ABN 12 345 678 901) headquartered at Level 4, 100 George Street, Sydney NSW 2000, Australia. We operate virtual reality experience venues across Australia.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth (for age verification).
• Contact Information: Email address, phone number, postal address.
• Booking Information: Session preferences, location preferences, group size.
• Communications: Messages sent via our contact form or email.
• Technical Information: IP address, browser type, device type, pages visited, and time spent on our website (collected via cookies and analytics tools).
• Marketing Preferences: Whether you have opted in to receive our newsletter or promotional communications.

3. How We Collect Your Information

We collect personal information in the following ways:

• When you complete our online contact or enquiry form.
• When you subscribe to our newsletter.
• When you visit our physical venues and register for a session.
• When you contact us by email, phone, or social media.
• Automatically through cookies and analytics tools when you browse our website.

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and manage your bookings.
• To send you newsletters, updates, and promotional communications (only if you have opted in).
• To improve our website, services, and customer experience.
• To comply with our legal obligations under Australian law.
• To analyse website usage and improve our digital presence using aggregated, anonymised data.
• To protect the safety and security of our venues and website.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service Providers: Third-party companies that assist us in operating our website and services (e.g., email platforms, analytics providers), who are bound by confidentiality obligations.
• Legal Authorities: Where required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We take reasonable steps to ensure any third parties we share data with comply with the Australian Privacy Principles.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. For detailed information about how we use cookies, please refer to our Cookie Policy.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of direct marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VR Fusionix Pty Ltd, Level 4, 100 George Street, Sydney NSW 2000, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.